Frequently asked questions

Neryno is a video localization studio. You upload one video, choose the languages you want to reach, and Neryno prepares a localized version of that video for each market.

Your video is transcribed, translated and re-voiced in each target language, keeping the timing of the original. Where the material and language support it, lip-sync is applied so the speaker matches the new audio.

Credit consumption varies depending on the video duration, the number of selected languages and the services requested. The exact cost is always shown before confirmation.

Credit consumption varies depending on the video duration, the number of selected languages and the services requested. The exact cost is always shown before confirmation.

Yes. Select as many target languages as you need in a single job — each one produces its own finished video.

Yes. One upload is reused for every language you select in that job.

Lip-sync is applied for on-camera speakers where the source material and target language support it. It can be turned off in the advanced options before you start.

The project is marked as failed and the reason is shown on the project page. You can start it again from your projects.

No. Credits are taken when a job starts, and any language that does not complete successfully has its credits released back to your balance automatically. You only ever pay for the translated videos you actually receive. If a failed language is retried, its credits are charged again only when it is resubmitted.

Yes. Completed versions can be watched in the app and downloaded as video files. Downloads are only available to the account that owns the project.

Up to 50% of your unused monthly credits roll into the next billing period, capped at half of your plan's monthly allocation. Rolled-over credits are valid for the following period only and do not accumulate further.

Your plan stays active until the end of the period you already paid for, and you keep using your remaining monthly credits during that time. You can resume before the period ends.

Choose a one-time credit pack. No subscription required. One-time credits are valid for 60 days from the date of purchase. Each purchase has its own expiry date. Buying again does not extend previous credits. The exact translation cost is shown before confirmation.

Direct public HTTPS links to a video file are supported. Links to social or streaming platforms are not; upload the file instead.

It varies with the length of the video and the number of languages you selected, and with current demand. We do not promise a fixed turnaround time — your projects page shows live status.

Source videos are stored in private storage and are only accessible to your own account. Our Privacy Policy explains in detail what is stored, why, and which service providers are involved in producing your localized videos.

Use the contact page and we will get back to you. Support contact details are being finalized ahead of public launch.